How Good Are We At Appliance Repair? Ask Our Customers
This was the second I needed Alex. The first time was for a broken dryer, and today he came over to replace an oven starter. He's responsible, quick and reliable and has very reasonable rates as well. All of these are attributes that are increasingly hard to find these days - would highly recommend him in any situation.
These guys are excellent. Professional, punctual and experienced. Strong recommend. I spoke with Alex, the owner, early in the morning about my broken washer. He had the courtesy to call my tenant and discuss the repair options with him. He even put the extra effort to research how much a new washing machine would cost because the spare were expensive and I wasn’t sure whether to repair it or not. He helped me decide what makes the most sense for me without even asking for a service charge. I went for a repair after all and I’m really astounded of how quiet the washer is now.
Well, I had the usual doubts, but these guys are great. I needed an opinion on an older Sub-Zero fridge, and Alex was instantly familiar with the model. I gave him a short list of symptoms and he was able to identify the problem over the phone. He was super honest and gave me the options without sugarcoating the prices. Perfectly clear, joy to work with and with impressive technical knowledge. I recommend him without any reservations.
I decided to give Alex a chance after having the feeling that I was getting my leg pulled hard by another company. He was quite straight ward over the phone and told me that I was probably right, but they needed to come over and inspect the problem themselves. I'm so glad I trusted him. Instead of having to pay $890.00 worth of repairs because of some expensive parts, I ended up paying just a $125 service charge. The technician guys told me that all it needed was a proper cleaning of the coils on the back and some other maintenance, while the other company claimed that a condenser drive system and a compressor assembly had to be replaced. Just call Alex; don't waste money and time looking for someone. Couldn't be more relieved that I found such an honest company in Las Vegas. Stop reading and just call him. 🙂
I called the company because of the wonderful reviews and they were all right about Alex. My fridge stopped working. Alex was super nice to give me a couple of troubleshooting tips over the phone. We scheduled an appointment. He was right on time, extremely polite, professional and most importantly - honest. He pointed out all potential repairs and gave me estimates of how much each repair would cost in order to get the fridge back in its original state. We even discussed deals on new fridges as a potential way to go about it and at the end he gave me a few days time to decide. In two days I decided to make the repair and I called him over. Now, my fridge is working perfectly for a third of the cost of a new one. Most repair techs can be quite dismissive about my questions, but Alex is different. He really cares and listens. I’d give him a call again for any appliance breakdown I have in the future.
There was a technician available in the neighborhood when I called and he arrived within an hour. Diagnosing and repairing my dryer took no more than 40 minutes, and the technician even took the time to teach me how to properly maintain it. Really dedicated guy and I’m very happy with his service.
He did a really great job with my oven. It was heating extremely unevenly and I had to rotate every 15 minutes whatever I was baking. I would call him about any broken appliance, any time. He was very polite, punctual and accommodating. He managed to give me a repair quote after researching the problem 20 minutes after leaving the apartment. This was indeed a good experience.
Alex was prompt to answer my initial call and confirmed my appointment within 15 minutes. He sent Dan to inspect a leak coming from my freezer. He was very informative and professional, explaining all potential problems and how he was intending to fix them. He was respectful with my home and kitchen, and he left everything clean and clear. For sure, these are the people I would definitely go to if I need an appliance repair again!
Alex is just an amazing guy! We had a very negative experience with a different repair service that was extremely inconsistent with the information about what is wrong with our washer. At the end, we were stuck with a completely broken washing machine full of water. When Alex came, it took him half an hour to figure out the problem. He gave us a very reasonable price for the repair and was done in less than hour. Very pleasant experience, positive and friendly guy that’s very professional in his work. This is how an American family business should be run like. Highly recommend.
In a city where there are fridge repair shops at every corner, especially for Sub-Zero, I was most fortunate to find Alex. We have a very reliable but old Sub-Zero freezer from 1999 and occasionally some parts need to be replaced. In this case, it was a diffuser panel. I called Alex and he was very skeptical that he would be able to find a spare part because of how old the unit is. It took few days, but he found one despite all. He called yesterday to schedule an appointment and he fixed our old fridge. Such service is indeed rare these days. Taking responsibility and carrying it through is the highest form of respect a customer can receive.
These guys are the best. I thought I needed a new fan for my oven but we caught it on time and all the guys did was to clean the back. They came all the way to Henderson. They cleaned my wine fridge too and spend a bit of time explaining how to keep my 10 yr old fridges in good working order. We also talked about self-service - what we can and can't fix at home and. THESE ARE THE PEOPLE IF YOU ARE LOOKING FOR A TERRIFIC SERVICE.
My washing machine flooded the kitchen late in the evening. It was about 10:45PM when I called Alex and he showed much understanding and was kind enough to schedule an appointment for tomorrow morning. He came on time and quickly identified and fixed two major issues with the washer. He was extremely polite and so professional. He really made me feel like there’s someone I can rely on. Thanks Alex! I will definitely be looking for you again.